---- Refund Policy----
We want you to be satisfied with your purchase. Please review our refund and return guidelines below.
1. Supplement Safety & Return Restrictions
Because our products are ingestible dietary supplements, they are considered non-returnable once they leave our facility, in compliance with safety and hygiene guidelines. However, you are fully protected in the cases below.
2. Damaged, Incorrect, or Defective Products
We will replace or refund orders that:
- Arrive damaged
- Are incorrect
- Are defective
- Do not match the description
To request help, email biohaxco@gmail.com within 7 days of delivery and include photos. We will issue a refund or replacement at no cost to you.
3. Unopened Products (Website Orders Only)
For orders placed through our website (not TikTok Shop):
We accept returns of unopened, unused products within 30 days of delivery. Conditions:
- Must be sealed and in original packaging
- Customer pays return shipping
- Email us for authorization before sending the item back
TikTok Shop follows TikTok’s marketplace rules (usually non-returnable).
4. Refund Timeline
After your request is reviewed and approved:
- Refunds are issued to the original payment method
- Banks may take 5–7 business days to post the funds
5. Non-Refundable Items
- Opened or used supplements
- Items purchased through TikTok Shop (unless damaged/defective)
- Final sale items
- Gift cards
6. Contact for Refunds
Email: support@finalformsupplements.com
Include:
- Name
- Order number
- Reason for request
- Photos (if damaged)
---- Shipping Policy----
1. Free Shipping
All U.S. orders include FREE standard shipping, no minimum purchase.
2. Order Processing
Orders ship within 1–2 business days.
Orders placed on weekends or holidays ship the next business day.
3. Delivery Time
Standard delivery: 3–7 business days (Exact times vary by location and carrier.)
4. Tracking Information
You will receive a tracking number by email once your order ships.
5. Lost, Missing, or Stolen Packages
If a carrier marks a package as Delivered, we are not responsible for:
- Lost packages
- Stolen packages
Customers should file a claim with the carrier. We will always do our best to assist.
6. International Shipping
If activated in the future:
- Customer pays duties/taxes
- Delays from customs are outside our control